Welcome emergency help from Garderobemekka and Glassmester 1

For Tove and her family, good advice was expensive when neither the sliding door wardrobe nor the glass panels they had ordered could be delivered before Christmas, and the room divider could not be installed. Service-minded and skilled employees at Garderobemekka and Glassmester 1 saved Christmas.

GARDEROBEMEKKA delivers and installs tailor-made sliding door wardrobes in Oslo, Asker & Bærum, Lørenskog Fredrikstad, Trondheim and Forus, at the the best price on the market.

Tove and Torgeir were almost finished with their brand new house in Vikhammer, north of Trondheim, and they were about to move in. All that remained to be done was to install a sliding door as a room divider between the living rooms, a spacious sliding wardrobe in the hall and the mirrored glass over the kitchen worktop – the finishing touch to the beautiful new kitchen. The couple had a fervent desire to finish by Christmas, and thought it was going to work, when everything suddenly shuffled in turn.

– It started with the fact that the wardrobe we had ordered for the hall could not be delivered in its entirety because the supplier was missing an important part in the warehouse. We received this message just 2-3 weeks before the delivery deadline, and were relatively distraught. That’s when we contacted Garderobemekka for the first time,” says Tove.

Tove and Torgeir were invited into Garderobemekka Trondheim’s store and were promised that if they decided on the same day, it would be possible to deliver on the date the competitor had promised. The couple had done their homework and decided on the design on Garderobemekka’s website, and within fifteen minutes, the drawing and order were completed.

– “A 2-3 week delivery time for a custom-made wardrobe is reasonably fast, but we did everything we could to achieve it,” adds Ingulf Romundstad, department manager at Garderobemekka Trondheim.

Hardened mirror in record time

But the crisis management is not over yet. During the process of creating the sliding door wardrobe, Torgeir and Tove find out that Garderobemekka also has a presence within Glassmester 1. They wanted a large, sooty, toughened mirror above the kitchen worktop in their gorgeous new kitchen. But the curing process makes this a special delivery, and the supplier the couple have contacted can’t promise delivery until mid-January. So they throw the ball over to Ingulf. And they are lucky with the recipient: Glassmester1 in Trondheim has a supplier that produces tempered mirrors and can compete on price with the first bidder. The manufacturer has efficient weeks in November and December, and manages to deliver Tove and Torgeir’s custom-made glass plate several weeks before Christmas. Delighted with the efficiency and customer service at Glassmester 1 and Garderobemekka, they return with a third problem.

– We were installing a room divider produced by German company Ramplus (which is also a supplier to Garderobemekka), a sliding door in sooty glass and aluminum that would separate two living rooms. It turned out to be quite difficult to install, so we contacted Garderobemekka – again. And at short notice, they showed up and helped us get it in place,” says Tove happily.

Fantastic synergy effect

Final chapter: While the room divider is being installed, the fitters overhear the lady of the house discussing a shower enclosure delivery with a supplier on the phone. They quickly realize that an order confirmation is missing and that the order has not been registered. Another crisis has arisen – and Tove once again asks her rescuers in the glass and wardrobe industry for emergency help. Can they also supply glass for the shower zone? Yes, they can.

– We were simply hugely impressed by Glassmester 1 and Garderobemekka. Our new house is now finished with great deliveries from them. These guys are great at service, and I just want to say a big thank you to Garderobemekka and Glassmester 1 for their exceptional care,” says Tove gratefully.

Ingulf Romundstad is also very pleased with the experience. “When everyone else fails to deliver, it’s extra fun to succeed. And that’s what the team at Garderobemekka and Glassmester1 Trondheim did – quickly and flawlessly despite time pressure. Romundstad believes this has to do with the fact that they have been good at ensuring that goods are available at all times. What’s more, this is a success story that fully demonstrates the benefits of having a glazier and wardrobe supplier under the same umbrella.

– The syngergia effect is extreme here, this combination works so well! The job with the mirrored wall and the installation of the room divider was the result of Glassmester 1 and Garderobemekka going out together and solving the problem on site. We have a golden opportunity to deliver combination solutions, and I think there will be more and more of this in the future,” says a satisfied department manager.

We help you design the wardrobe of your dreams!

Garderobemekka specializes in sliding door wardrobes. Our experienced wardrobe specialists help you through the entire process from planning your future sliding door wardrobe to delivery and final installation.